Home Networking
Your online service does not install Home Networking Solutions at this time and does not offer technical support for configuring your hardware or software for a Home Networking Solution. Our Customer Care team will provide technical support for issues related to your additional computer access as long as the computer in question is not connected to home networking equipment through a hub, switch or wireless access point. In order to troubleshoot, a Customer Care specialist may ask you to disconnect any additional computers from your network and verify that your primary computer is attached directly to the cable modem.