If you are having problems connecting to the Internet, check the lights on the front of your cable modem. If the cable connection light on your cable modem is out or blinking, you will be unable to connect to the Internet. To re-establish your connection, first make sure that the coaxial cable is firmly connected to the back of the modem.

If the cable is firmly connected to the modem and the light is still out, try to reset the modem. To reset your cable modem, press and hold the reset button (located on the front or back of your modem) for five seconds. If your modem does not have a reset button, you will need to powercycle your modem.